Return and Refund Policy

Retail Orders

We hope you enjoy your purchase. Every product that leaves our warehouse has been fully tested. However, your satisfaction is our priority. If for some reason you are not satisfied with your purchase, we will gladly assist you to exchange or return the product.

Orders are processed in the order received and after approved payment. If your item is not in stock or stock is depleted it will be back ordered. Back ordering generally adds an additional 2-10 business days. If the item will not be in stock within the back order time period, customer will have the option to wait for a back-order, modify the order, or cancel the order with a full refund.

Return Process:

Please see below for Returns and the Requirements Policy:

  1. You can return your product only if it falls under the Warranty and Shipping Policies.

    a. If your product(s) show up at your doorstep “Dead On Arrival” your purchase may be replaced.

    b. No refund will be offered if there is any sign of crush or play damage or use.

    c. Warranty is voided if you damaged the item

    d. If your item has been damaged during shipping the warranty is void and the shipping company is responsible for replacement. (You must notify us immediately within 36 hours)

  2. Email support@smartconceptusa.com com to get approval for the return. Failure to contact us may result in the loss of the replacement of your product and may void the warranty.

  3. Items may only be returned if they are new and unused condition. All of the original packing must be intact. Any sign of play damage to the product, broken parts, scratches, sun damage, water damage, applying stickers or decals, or any other signs of wear and tear on the item will void the warranty and shall not be returned.

  4. All materials that were included with the original product (i.e. manuals, batteries, packaging, etc.) must be included to be eligible for replacement.

  5. You are responsible for all shipping cost of the items for replacement.

Returns will not be accepted without a valid Return Authorization Number (RMA). Unless otherwise specified in the item listed on our website or in our Return policy, you may request a Return Merchandise Authorization Number (RMA) via email to support@smartconeptusa.com  within 14 days of the original purchase date. RMA numbers expire after 10 days of issuing, but we encourage you to return the product as soon possible. Any return we receive without a valid RMA number will be documented and rejected or subject to a 15% restocking fee.

  1. Please send return tracking number to support@smartconceptusa.com

  2. If a customer returns merchandise that does not meet conditions, it will be sent back to the customer at their expense. (Can not be used or opened).

How to Return?

  1. Make sure the product is in new and an unopened condition.

  2. Cover or remove any address stickers that are currently on the shipping box.

  3. Send the product back via a carrier of your choosing. Shipper is responsible for the shipping and the product’s safe delivery.

  4. Place a note in the box stating the problem.

  5. Please use a carrier that provides shipment tracking information with proof of delivery.

    a. Return must be returned within 30 days of purchase.

What happens next?

  1. Once we receive your return, Return department will process and inspect your return within 14 days of receiving your return.

  2. Inspection Criteria

Products must be in the original manufacturers packaging, and shipped securely

Products must be complete with any standard certification labels (e.g.: UL listing, capacity, brand name, UPC code, etc.) originally placed and not tampered with.

  • Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (SmartConceptUSA maintains serial number tracking).

  • Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.

Products listed as “Sealed” might be return for a full refund only when seal is intact and not tampered with. “Sealed” Items with an open, broken or tampered seal might be return but are subject to a 15%

restocking fee.

  1. 3. If the return passes inspection, we will attempt to repair it. If we can not repair it then we will send you a new product. (You are responsible for following up on returns and return shipping.)

  2. 4. If the return fails the inspection you may…

    – Abandon the product at the warehouse

    – Pay to have the original item sent back to you

  1. 5. Items returned to us will be held for 30 days, before it is considered abandoned.

Shipping Damage:

If your product was damaged during shipping, immediately contact the shipping company and “Refuse Due to Shipping Damage” within 24 hours.

Also, you will need to contact us. We/You then can file a claim with the shipping company.

Failure to do so will result in loss of the replacement by the shipping company.

Wholesale Orders

All above terms and conditions apply.

Special conditions apply upon registration and approval of the wholesale account.

All our Sales are Final

Smart Concept USA
email: support@smartconceptusa.com